Applied Knowledge Management to Mitigate Cognitive Load in Network-Enabled Mission Command

Report No. ARL-TN-0859
Authors: John K Hawley, Michael W Swehla
Date/Pages: November 2017; 46 pages
Abstract: This report presents results from an applied knowledge management (KM) demonstration project conducted in the 2nd Brigade Combat Team of the 1st Armored Division immediately prior to and during Army Warfighting Assessment 17.1. The focus of the applied KM demonstration project was two-fold. The first objective was to assess the effectiveness of the Army KM Proponent's 3 doctrine-based KM courses: Knowledge Management Qualification Course, Knowledge Management Representative Course, and Senior Leader Executive Overview. The second objective was to assess the utility of the KM Proponent's KM Maturity Model as a tool for commanders and their senior staff to assess KM maturity within their unit, and determine concrete paths forward for KM improvements. Results pertaining to each of these objectives are presented and discussed. The KM assessment results clearly demonstrated that getting a program such as applied KM up and running in a tactical unit is a challenging undertaking. Considerable program structuring, training, developmental work, and command emphasis on the part of the target unit are required to get such a program off the ground and functioning successfully. Maintaining an effective KM program in the face of routine personnel turnover is yet another challenge.
Distribution: Approved for public release
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Last Update / Reviewed: November 1, 2017